Modam connects artists and collectors. Sellers arrange physical shipment; Modam does not operate a courier service. This policy describes responsibilities and expectations aligned with the Terms of Service.
1. Seller responsibilities
- Confirm the order after the buyer’s payment succeeds.
- Pack securely — appropriate padding, rigid support for flat works, weather-resistant outer layer where needed, clear fragile handling labels when appropriate.
- Ship promptly — typically within 5 business days of payment unless you agree otherwise with the buyer in the Service.
- Carrier & tracking in the app: Enter the carrier name and tracking number in the order detail when available.
- Carrier options: You may choose commercially available options (e.g. signature on delivery, declared value) offered by your carrier. Modam does not sell or endorse shipping insurance as a platform product. Insurance or declared-value coverage, if any, is a contract between you and the carrier.
- Communication: Inform the buyer of delays.
2. Shipping costs
Seller-paid shipping (default model): Unless a listing or checkout screen clearly states otherwise, the artist is responsible for shipping cost and arranges shipment. The listed price is set by the seller and is expected to cover or reflect their shipping economics.
- Buyers and sellers may discuss special arrangements (e.g. local pickup) only where permitted in the app and consistent with the Terms.
- Sellers should update listing status (e.g. sold) when appropriate.
Informal shipping cost examples are not part of this policy. For general guidance only, see in-app Help & Support or other help articles Modam may publish separately from these legal pages.
3. Timeframes (estimates only)
| Lane | Typical range (not guaranteed) |
|---|---|
| Domestic (same country) | often 3–7 business days after carrier acceptance |
| International (express) | often 7–14 business days |
| International (economy) | often 14–21+ business days |
Customs may add time and fees. Buyers are responsible for import duties and taxes unless law or a specific listing says otherwise.
4. Lost or damaged shipments
Modam is not liable for carrier loss or damage. Parties should use tracking and document condition on arrival. If a problem qualifies under the Refund Policy, open a request within the app’s buyer protection window. Eligibility does not depend on whether optional carrier insurance was purchased.
5. International shipping
- Duties & taxes: Usually the buyer’s responsibility.
- Compliance: Follow import/export rules; do not under-declare value on customs forms.
- Delays: Customs can add days or weeks.
Restricted goods, cultural property, CITES, and sanctions: Sellers and buyers are responsible for determining whether an artwork or material can lawfully cross a border. Certain items (for example some cultural objects, CITES-listed species in art materials, or shipments subject to trade sanctions or export controls) may be restricted or prohibited. Modam may cancel or halt transactions where policies or law require. Costs of return, storage, or disposal after customs refusal are generally allocated to the party at fault (e.g. inaccurate declaration, prohibited listing, or buyer failure to clear import) per the Refund Policy and Terms of Service. Carrier or customs storage, return freight, and disposal fees tied to a refused or abandoned shipment may, when reasonable and documented, be included in that allocation.
6. Packaging tips
Paintings & prints
Framed works
7. Delivery confirmation
- Buyers should confirm receipt in the app when the work arrives.
- Consider carrier services that provide delivery confirmation for higher-value shipments — this is optional and separate from Modam.
- Buyer protection / disputes: Follow the window shown in the app (commonly about 7 days from delivery confirmation).
8. Contact
Email: modamceo@modam.app